ClickRate

Terms of Service

Last updated 27 September 2026

1. Who we are and how these terms work

These terms are an agreement between Click Rate (ABN 96 101 265 575), 91 Woodview Ave, Lisarow NSW 2250 ("ClickRate", "we", "us") and the business that signs up for a ClickRate website ("you").

You accept these terms when you tick the box on the go-live page and pay. Looking at a free demo site does not bind you to anything.

We have written these terms in plain English. If anything is unclear, email [email protected] and we will explain it.

These terms apply together with our Privacy Policy.

2. What you get for the monthly fee

For one monthly fee, ClickRate provides:

The fee does not include:

We may improve how the service works over time, such as the design of the templates. We will not remove anything listed above without notice under section 11.

3. Demo sites and going live

The demo is free. We may build a demo site for your business from publicly available information, such as your Google listing. You can look at it, change it and share it at no cost. You only pay if you choose to go live.

Check what it says. Parts of your demo, including the wording, are written with automated tools. Before you go live, read the whole site and correct anything that is not accurate. Once live, you are responsible for what your site says about your business.

Going live. To go live you give us your ABN, choose a domain name, confirm your contact and postal details, and pay the first month. Your site goes live on a ClickRate web address straight away. Your own domain name usually follows within a day, and within a week at most.

Keep your details current. Your mobile number and email are where your enquiries go. Update them if they change, or you may miss enquiries.

4. Price, billing and late payment

Price. The service costs $129 a month, including GST. There is no setup fee.

Billing. You pay monthly in advance by card, through our payment provider Stripe. Your first payment is taken when you go live, and then on the same date each month. We email you a tax invoice for every payment, and you can download past invoices from your account page.

Founding offer (FOUNDING50). If you sign up with the FOUNDING50 code, you pay 50% of the monthly fee ($64.50 a month, including GST) for your first 12 monthly payments. From the 13th payment you pay the standard monthly fee at the time. The offer is for a limited number of early clients, cannot be combined with any other offer, and has no cash value.

Price changes. We will give you at least 30 days notice by email or text before we change the monthly fee. If you do not want to pay the new price, you can cancel before it starts.

Late payment. If a payment fails, Stripe will try your card again and we will let you know. If the payment is still unpaid 15 days after it was due, we may take your site offline and stop sending enquiries until it is paid. When it is paid, we switch everything back on.

Refunds. Because you can cancel at any time and the service runs to the end of the month you have paid for, we do not refund part months. This does not affect your rights under the Australian Consumer Law (see section 10).

5. Cancelling

You can cancel at any time. There is no contract, minimum term or exit fee. Cancel from your account page, or email [email protected] or text us, and we will confirm it in writing.

What happens next. Your site stays up, and enquiries keep coming to you, until the end of the month you have already paid for. Then the site comes down and the texts stop. No further payments are taken.

What you take with you. On request, we send you every photo and all the wording from your site, so you can give them to whoever builds your next one. We also give you the transfer key for your domain name (see section 6).

If we end the service. We may end the service by giving you at least 30 days notice. If we do, we refund any fees you have paid for the time after it ends. We may end it sooner if you seriously breach these terms, for example by publishing unlawful content, and do not fix it within 7 days of us asking.

6. Your domain name

It is registered to you. We register your .com.au or .au domain name in your business name, against your ABN, through our registrar partner Synergy Wholesale. You are the registrant. ClickRate is listed as the technical contact so we can run it for you.

The .au rules. .au domain names are licensed, not owned outright, under rules set by the .au Domain Administration (auDA). By going live you:

If the details you give are wrong, auDA may cancel the domain name, and we cannot prevent that.

Term and renewal. We register the domain name for one year at a time and renew it at our cost while you are a paying client.

If you leave. The domain name stays registered to you until the end of its current one-year term. We give you its transfer key so you can move it to another provider, and we do not renew it for you after you leave.

7. Your content and what your site claims

You own your content. Your logo, photos and the wording you write stay yours. You give us permission to use them to build, host, back up and show your site while you are a client. We will only show your site as an example of our work if you say yes.

Photos. Only upload photos of your own work that you have the right to use. We do not copy photos from other websites onto your site.

Licences, insurance and other claims. We do not show a licence number, insurance, years in business or reviews on your site until you have supplied them and we have checked them. You confirm that anything you ask us to show is true and current, and that you hold every licence your work requires.

Our part. The templates, design, artwork and software behind your site belong to ClickRate. You can use them for as long as you are a client. When you leave, you take your content, not the templates.

8. Enquiries

How they reach you. When someone fills in the quote form on your live site, we text the enquiry to your mobile and email you a copy. Every enquiry is yours alone. We do not sell, share or pass your enquiries to anyone else.

Before you go live. Enquiries sent through a demo site come to ClickRate, not to you, because the site is not yours yet.

Spam protection. The form has protections against spam and abuse. A message that trips them is still saved, and we can send it to you on request.

What we cannot promise. Texts and emails travel through phone carriers and email providers we do not control, so we cannot guarantee every one arrives. We also cannot promise how many enquiries you will get, or where your site will appear in Google.

Your customers' details. The people who send you enquiries are your customers. You are responsible for how you use and store their details, including under privacy law.

9. Using your site fairly

You must not use your ClickRate site to publish anything that:

If something on your site breaks these rules, we will ask you to change it. If it is serious, or likely to cause legal harm, we may remove that content or take the site offline straight away, and we will tell you why. We may also take the site offline for unpaid fees, as set out in section 4.

10. Your consumer rights and our liability

Consumer guarantees. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms removes those rights.

Limit for business services. The service is supplied to businesses and is not the kind ordinarily bought for personal or household use. Where the law allows, if we fail to meet a consumer guarantee, our liability is limited to supplying the service again or paying the cost of having it supplied again.

Other losses. To the extent the law allows, we are not liable for lost profits, lost jobs or other indirect loss. Our total liability to you in any 12 months is limited to the fees you paid us in those 12 months. These limits do not apply to loss caused by our fraud or wilful misconduct.

Availability. We work to keep your site online and your enquiries flowing, but we do not promise the service will never be interrupted, for example during maintenance or a provider outage.

Your content. If someone makes a claim against us because of content you gave us to publish, such as a photo you did not have the right to use, you are responsible for our reasonable costs of dealing with it. This does not apply to anything we caused.

11. Privacy, changes, notices and disputes

Privacy. How we handle personal information is set out in our Privacy Policy.

Changes to these terms. We will give you at least 30 days notice by email or text before a change that affects you. If you do not agree with it, you can cancel before it starts, with no fee. Small fixes that do not affect you, such as correcting a typo, may be made without notice.

Notices. We send notices to the email and mobile you gave us. You can send notices to [email protected].

Disputes. If something goes wrong, contact us first and we will try to sort it out within 30 days. If we cannot, either of us may ask the NSW Small Business Commissioner to help through mediation before going to court.

Law. These terms are governed by the law of New South Wales. Both of us accept that the courts of New South Wales can hear any dispute.

The rest. These terms and the Privacy Policy are the whole agreement between us about the service. If a court finds part of these terms cannot apply, the rest still does.